Listen360 is a customer experience management platform built for enterprise multi-location brands, franchises, and private equity-backed businesses that transforms customer feedback into actionable intelligence to improve consistency, strengthen reputation, reduce revenue leakage, and drive more predictable growth across every location.
“We weren’t nimble before. If a customer wrote, ‘Keep my restroom stocked better,’ our survey system didn’t allow us to communicate that to the franchisee in a timely manner so they could make that change quickly. Now that we are powered by Listen360, our franchisees can respond to customers within minutes of receiving their feedback.”
Carrie DudaDirector of Marketing @ ServiceMaster Clean
Close The Negative Feedback Loop
“We can identify trends, positive or negative, and areas that might warrant higher prioritization, while providing our franchisees with granular visibility into the customer experience at their individual location. If a problem arises, Listen360 notifies the franchisee the instant a customer provides negative feedback, so they can take action immediately and close the loop.”
Chuck KaylorDirector of Marketing Services @ FASTSIGNS
Leading the market means delivering an exceptional customer experience. With Listen360, you can achieve this effortlessly. We’ll show your team how to earn loyal customers, stand out in your industry, and drive growth.
