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The Customer Experience Platform for Multi-Location & Franchise Brands

Most brands believe they have visibility into their customer experience. In reality, feedback is fragmented, delayed, and filtered across multiple locations. By the time it reaches the corporate level, acting on feedback with confidence is nearly impossible.

Listen360 is a Customer Experience Management (CXM) platform built for multi-location brands that need to understand, manage, and improve customer experience at scale.

Listen360 gives corporate teams a real-time, network-wide view of customer experience by continuously collecting, analyzing, and activating feedback at every location.

For enterprise organizations, that insight connects directly to operational performance, retention, and growth — making it a true Experience Management platform, not just a CXM tool.

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We Let Our Numbers Do the Talking

See the impact Listen360 delivers across multi-location and enterprise brands, from improved retention to stronger reputation and more consistent performance.

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brands using Listen360 today

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combined locations using Listen360 today

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Elevate Your Growth and Profit With Listen360

Gain Visibility Across Your Entire Network
Gain Visibility Across Your Entire Network

You can’t manage what you can’t see. Listen360 provides a real-time, system-wide view of customer experience across every location, so you can quickly identify where performance is strong, where it’s breaking down, and where to take action.

Improve Customer Experience
Improve Customer Experience

As you scale, consistency becomes harder to maintain and more critical to get right. Listen360 helps you identify experience gaps, understand what drives high performance, and standardize best practices across locations.

Increase Customer Lifetime Value
Increase Customer Lifetime Value

Customer churn rarely happens all at once — it builds over time. Listen360 helps you detect early signs of dissatisfaction and take action before customers leave, turning reactive service into proactive retention.

Drive Local Demand from the Corporate Seat
Drive Local Demand from the Corporate Seat

Your brand is experienced locally — your reputation is built one location at a time. Listen360 ensures every location consistently generates positive reviews, resolves issues before they go public, and builds trust in every market you serve.

Hear From Our Customers

Quantifying Data

“The magic of what you guys do [with Listen360 AI] is that AI tools like ChatGPT are not very good at quantifying data. They’re good at teasing out meaning, but not at quantifying things. To me, that’s where the power comes from, being able to tell those data stories.”

James BaumanSenior Director, Head of Experience @ TruGreen

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Platform Capabilities for Enterprise Brand Growth

Most multi-locational brands rely on disconnected tools to manage customer experience — surveys in one system, reviews in another, reporting somewhere else (if present at all). The result is fragmented data, slow decision-making, and limited visibility across locations. CX software captures feedback. Listen360 takes the next step and turns it into growth – measurable, manageable, and consistent across every location – all through a single platform. Listen360 provides the infrastructure your business needs to capture feedback, generate insight, and take action across your entire organization.

Customer Feedback
Customer Feedback

Automatically capture customer feedback at every point is the customer journey and across every location with consistent, real-time surveys.

Learn MoreNPS & CSAT Measurement
NPS & CSAT Measurement

Implement standardized scoring that is vital for identifying which branches are delivering excellent customer experiences and which are struggling with operational friction.

Learn MoreCustomer Experience Reporting
Customer Experience Reporting

Gain real-time visibility into customer experience across locations, teams, and regions with centralized dashboards, standardized benchmarking, and trend reporting.

Learn MoreAI-Powered Feedback Analytics & Insights
AI-Powered Feedback Analytics & Insights

Use AI to analyze feedback at scale, uncovering root causes and actionable insights so teams can quickly understand what’s impacting performance and where to act.

Learn MoreCustomer Detractor Alerts
Customer Detractor Alerts

Receive real-time alerts when issues arise, helping teams identify at-risk customers and take immediate action before problems impact retention or reputation.

Learn MoreClosed-Loop Feedback Framework
Closed-Loop Feedback Framework

Manage responses, track issues, and ensure consistent follow-up and accountability across every location.

Learn MoreEnterprise Reputation Management
Enterprise Reputation Management

Generate, manage, and respond to reviews across all locations to strengthen reputation, maintain consistency, and improve local conversion at scale.

Learn MoreCustomer Advocacy
Customer Advocacy

Turn positive customer experiences into testimonials, referrals, and word-of-mouth through a system that drives trust and scalable growth across your network.

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Dynamic Solutions for All Industries

Multi-location brands face unique CX challenges. Listen360 is built to address them, from capturing feedback and managing reputation to delivering consistent experiences at scale. Explore how industry-specific solutions help businesses strengthen customer relationships and drive measurable growth.

Home Services
Home Services

Improve customer satisfaction and reputation across home service locations with feedback and review management tools built for growth.

Learn MoreFitness
Fitness

Strengthen member experiences, increase retention, and collect meaningful feedback across every fitness location.

Learn MoreHealth & Wellness
Health & Wellness

Deliver more personalized, holistic customer experiences with feedback solutions designed for wellness brands.

Learn MoreChildren's Services
Children's Services

Build trust with families by capturing customer feedback, managing your reputation, and delivering consistent experiences across every location.

Learn More

Ready to Transform Your Brand? Schedule a Demo Today!

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Learn about Our Integrations and Partnerships

Listen360 unites leading software platforms with industry leaders to elevate your business. Leverage our partnerships and integrations to propel your business forward.

Partners & Integrations

Platform Frequently Asked Questions

At Listen360, we provide a comprehensive feedback management system. This system enhances your connection with customers through immediate and actionable insights. Utilizing the Net Promoter Score (NPS^TM) system, we help you measure customer loyalty and satisfaction. This offers a clear perspective on your performance and areas for improvement. Our platform collects feedback directly following customer interactions. This allows you to address issues promptly and maintain strong customer relationships.

With Listen360, automated responses are tailored to fit each customer interaction. This ensures timely and relevant communication. Our advanced analytic tools dive deep into your feedback. This converts it into practical insights that drive better decision-making. Ultimately leading to more effective customer engagement.

Listen360 is tailored for large, multi-location businesses. Our reporting is fine-tuned for each brand’s operational structure. This way, the right people get the most appropriate and actionable information.

Our plans are priced per location or by request volume. However, we do not publish our pricing plans publicly. Reach out to our team of experts via the Customer Support page for more information on how our plans can best suit your business needs.

While we don’t currently offer a mobile app, Listen360 does offer a variety of tools that can be taken on the go and accessed through a device. For more information, head to our Resources page.

To see what our customers love most about Listen360, you can find reviews on Capterra, G2, and Getapp.

You can add Listen360 to your website through several website integrations. Listen360 connects through embeddable survey widgets and direct CRM/POS integrations — most customers are live within days.

Increase Repeat Customers & Reduce Customer Churn

Leading the market means delivering an exceptional customer experience. With Listen360, you can achieve this effortlessly. We’ll show your team how to earn loyal customers, stand out in your industry, and drive growth.

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