Listen360 Platform Overview
Most brands believe they have visibility into their customer experience. In reality, feedback is fragmented, delayed, and filtered across multiple locations. By the time it reaches the corporate level, acting on feedback with confidence is nearly impossible.
We want to change that.
Listen360 is a Customer Experience Management (CXM) platform built for multi-location brands that need to understand, manage, and improve customer experience at scale.
Listen360 gives corporate teams a real-time, network-wide view of customer experience by continuously collecting, analyzing, and activating feedback at every location.
For enterprise organizations, that insight connects directly to operational performance, retention, and growth — making it a true Experience Management platform, not just a CXM tool.
We Let Our Numbers Do the Talking
See the impact Listen360 delivers across multi-location and enterprise brands, from improved retention to stronger reputation and more consistent performance.
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brands using Listen360 today
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combined locations using Listen360 today
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directories to maintain flawless listings
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more Google reviews received by customers
Elevate Your Growth and Profit With Listen360
Gain Visibility Across Your Entire Network
You can’t manage what you can’t see. Listen360 provides a real-time, system-wide view of customer experience across every location, so you can quickly identify where performance is strong, where it’s breaking down, and where to take action.
Improve Customer Experience
As you scale, consistency becomes harder to maintain and more critical to get right. Listen360 helps you identify experience gaps, understand what drives high performance, and standardize best practices across locations.
Increase Customer Lifetime Value
Customer churn rarely happens all at once — it builds over time. Listen360 helps you detect early signs of dissatisfaction and take action before customers leave, turning reactive service into proactive retention.
Drive Local Demand from the Corporate Seat
Your brand is experienced locally — your reputation is built one location at a time. Listen360 ensures every location consistently generates positive reviews, resolves issues before they go public, and builds trust in every market you serve.
Hear From Our Customers
Quantifying Data
“The magic of what you guys do [with Listen360 AI] is that AI tools like ChatGPT are not very good at quantifying data. They’re good at teasing out meaning, but not at quantifying things. To me, that’s where the power comes from, being able to tell those data stories.”
James BaumanSenior Director, Head of Experience @ TruGreen
Platform Capabilities for Enterprise Brand Growth
Most multi-locational brands rely on disconnected tools to manage customer experience — surveys in one system, reviews in another, reporting somewhere else (if present at all). The result is fragmented data, slow decision-making, and limited visibility across locations. CX software captures feedback. Listen360 takes the next step and turns it into growth – measurable, manageable, and consistent across every location – all through a single platform. Listen360 provides the infrastructure your business needs to capture feedback, generate insight, and take action across your entire organization.
Feedback
Ask timely questions - act on feedback instantly to retain and satisfy customers.
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AI Analytics
Use AI to convert feedback into clear actions for growth and customer satisfaction.
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Reviews
Protect your brand's reputation with strategic review management and responses.
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Social Media
Boost your social media presence with AI, unified analytics, and crossposting.
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Listings
Improve SEO and find customers with comprehensive business directory listings.
Learn MoreDynamic Solutions for All Industries
Multi-location brands face unique CX challenges. Listen360 is built to address them, from capturing feedback and managing reputation to delivering consistent experiences at scale. Explore how industry-specific solutions help businesses strengthen customer relationships and drive measurable growth.
Home Services
Improve customer satisfaction and reputation across home service locations with feedback and review management tools built for growth.
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Fitness
Strengthen member experiences, increase retention, and collect meaningful feedback across every fitness location.
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Health & Wellness
Deliver more personalized, holistic customer experiences with feedback solutions designed for wellness brands.
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Children's Services
Build trust with families by capturing customer feedback, managing your reputation, and delivering consistent experiences across every location.
Learn MoreLearn about Our Integrations and Partnerships
Listen360 unites leading software platforms with industry leaders to elevate your business. Leverage our partnerships and integrations to propel your business forward.
Partners & IntegrationsPlatform Frequently Asked Questions
At Listen360, we provide a comprehensive feedback management system. This system enhances your connection with customers through immediate and actionable insights. Utilizing the Net Promoter Score (NPS^TM) system, we help you measure customer loyalty and satisfaction. This offers a clear perspective on your performance and areas for improvement. Our platform collects feedback directly following customer interactions. This allows you to address issues promptly and maintain strong customer relationships.
With Listen360, automated responses are tailored to fit each customer interaction. This ensures timely and relevant communication. Our advanced analytic tools dive deep into your feedback. This converts it into practical insights that drive better decision-making. Ultimately leading to more effective customer engagement.
Listen360 is tailored for large, multi-location businesses. Our reporting is fine-tuned for each brand’s operational structure. This way, the right people get the most appropriate and actionable information.
Our plans are priced per location or by request volume. However, we do not publish our pricing plans publicly. Reach out to our team of experts via the Customer Support page for more information on how our plans can best suit your business needs.
While we don’t currently offer a mobile app, Listen360 does offer a variety of tools that can be taken on the go and accessed through a device. For more information, head to our Resources page.
To see what our customers love most about Listen360, you can find reviews on Capterra, G2, and Getapp.
You can add Listen360 to your website through several website integrations. To learn more, book a free, personalized demo with our team.
Increase Repeat Customers & Reduce Customer Churn
Leading the market means delivering an exceptional customer experience. With Listen360, you can achieve this effortlessly. We’ll show your team how to earn loyal customers, stand out in your industry, and drive growth.