Customer Advocacy Software
For Multi-Locational Brands
Systematic growth depends on consistent, positive customer experiences and a strong local reputation. Listen360 helps corporate teams capture and scale what’s working and eliminate what‘s not, while giving individual locations the tools to build trust and turn satisfied customers into loyal ones.
Hear From Our Customers
Amplify Customer Feedback
“So much positive feedback from our customers is a wonderful tool for helping our service improvement and our franchisees,” he says, “but where the marketing team sees it as most valuable is to amplify it as much as possible.”
Julian HollingsheadHead of Marketing @ Mathnasium
Response Rates and Ratings
“Within 30 days we saw extremely high response rates and exceptionally high ratings. Our post-transaction communications have continued to increase–an approach that’s unique to CB Bain | Seal. Now our agents have more reasons to reach out to their clients and more opportunities to maintain that relationship. And our clients want to share their feedback because they see that we are listening and engaging.”
Rob WachterVice President of Marketing @ Coldwell Banker Bain | Seal
Turn Customer Experience into a Customer Advocacy Engine
- Testimonial Capture
- Testimonial Management
- Website & Profile Integration
- Advocacy at Scale
- Internal Employee Recognition
Testimonial Capture
“How do we identify and capture our best customer experiences?”
Listen360 automatically surfaces your best customer feedback, so your strongest experiences always get put to work.
- Capture positive feedback directly from surveys
- Identify promoters and high-satisfaction responses
- Highlight standout customer comments
- Centralize testimonial-ready content
Frequently Asked Questions About NPS Software
Customer advocacy software helps brands identify their most satisfied customers and turn their experiences into testimonials, reviews, referrals, and word-of-mouth that drive new business. Listen360’s advocacy platform surfaces promoter feedback automatically and helps teams scales that voice across marketing channels and locations.
These terms overlap. An advocate marketing platform typically focuses on activating individual customers as marketing assets through testimonials, referrals, and social sharing. A customer advocacy platform, however, usually takes a broader view, including how feedback is captured, organized, and distributed across the network. Listen360 covers both: we identifying advocates from feedback data and channeling their voice into your marketing.
The best advocacy software does the heavy lifting for you – identifying promoters, storing testimonials, and publishing customer voice where it matters most. It then scales that content across social channels and tracks the impact at every location.
Corporate teams capture testimonials and promoter feedback consistently across the network, while individual locations use that content to build their own local reputation. Centralized libraries, location-level filtering, and automated publishing keep advocacy programs running without manual coordination at every site.
Platform Capabilities for Enterprise Brand Growth
Most multi-locational brands rely on disconnected tools to manage customer experience — surveys in one system, reviews in another, reporting somewhere else (if present at all). The result is fragmented data, slow decision-making, and limited visibility across locations. CX software captures feedback. Listen360 takes the next step and turns it into growth – measurable, manageable, and consistent across every location – all through a single platform. Listen360 provides the infrastructure your business needs to capture feedback, generate insight, and take action across your entire organization.
Customer Feedback
Automatically capture customer feedback at every point is the customer journey and across every location with consistent, real-time surveys.
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NPS & CSAT Measurement
Implament standardized scoring vital for identifying which branches are delivering excellent customer experiences and which ones are struggling with operational friction.
Learn MoreCustomer Experience Reporting
Gain real-time visibility into customer experience across locations, teams, and regions with centralized dashboards, standardized benchmarking, and trend reporting.
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AI-Powered Feedback Analytics & Insights
Use AI to analyze feedback at scale, uncovering root causes and actionable insights so teams can quickly understand what’s impacting performance and where to act.
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Customer Detractor Alerts
Receive real-time alerts when issues arise, helping teams identify at-risk customers and take immediate action before problems impact retention or reputation.
Learn MoreClosed-Loop Feedback Framework
Manage responses, track issues, and ensure consistent follow-up and accountability across every location.
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Enterprise Reputation Management
Generate, manage, and respond to reviews across all locations to strengthen reputation, maintain consistency, and improve local conversion at scale.
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Customer Advocacy
Turn positive customer experiences into testimonials, referrals, and word-of-mouth through a system that drives trust and scalable growth across your network.
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Increase Repeat Customers & Reduce Customer Churn
Leading the market means delivering an exceptional customer experience. With Listen360, you can achieve this effortlessly. We’ll show your team how to earn loyal customers, stand out in your industry, and drive growth.