Customer Advocacy Software
For Multi-Locational Brands
Systematic growth depends on consistent, positive customer experiences and a strong local reputation. Listen360 helps corporate teams capture and scale what’s working and eliminate what‘s not, while giving individual locations the tools to build trust and turn satisfied customers into loyal ones.
Hear From Our Customers
Amplify Customer Feedback
“So much positive feedback from our customers is a wonderful tool for helping our service improvement and our franchisees,” he says, “but where the marketing team sees it as most valuable is to amplify it as much as possible.”
Julian HollingsheadHead of Marketing @ Mathnasium
Response Rates and Ratings
“Within 30 days we saw extremely high response rates and exceptionally high ratings. Our post-transaction communications have continued to increase–an approach that’s unique to CB Bain | Seal. Now our agents have more reasons to reach out to their clients and more opportunities to maintain that relationship. And our clients want to share their feedback because they see that we are listening and engaging.”
Rob WachterVice President of Marketing @ Coldwell Banker Bain | Seal
Turn Customer Experience into a Customer Advocacy Engine
- Testimonial Capture
- Testimonial Management
- Website & Profile Integration
- Advocacy at Scale
- Internal Employee Recognition
Testimonial Capture
“How do we identify and capture our best customer experiences?”
Listen360 automatically surfaces your best customer feedback, so your strongest experiences always get put to work.
- Capture positive feedback directly from surveys
- Identify promoters and high-satisfaction responses
- Highlight standout customer comments
- Centralize testimonial-ready content
Frequently Asked Questions About NPS Software
Customer advocacy software helps brands identify their most satisfied customers and turn their experiences into testimonials, reviews, referrals, and word-of-mouth that drive new business. Listen360’s advocacy platform surfaces promoter feedback automatically and helps teams scales that voice across marketing channels and locations.
These terms overlap. An advocate marketing platform typically focuses on activating individual customers as marketing assets through testimonials, referrals, and social sharing. A customer advocacy platform, however, usually takes a broader view, including how feedback is captured, organized, and distributed across the network. Listen360 covers both: we identifying advocates from feedback data and channeling their voice into your marketing.
The best advocacy software does the heavy lifting for you – identifying promoters, storing testimonials, and publishing customer voice where it matters most. It then scales that content across social channels and tracks the impact at every location.
Corporate teams capture testimonials and promoter feedback consistently across the network, while individual locations use that content to build their own local reputation. Centralized libraries, location-level filtering, and automated publishing keep advocacy programs running without manual coordination at every site.
Comprehensive Services to Enhance Brand Growth
Listen360 unites customer feedback analysis, AI analytics, comprehensive review management, social media, and accurate listing management to boost customer loyalty and drive growth.
Reviews
Protect your brand's reputation with strategic review management and responses.
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Feedback
Asking the right questions at the right time to the right people, and taking action immediately upon seeing feedback.
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AI Analytics
Use AI to convert feedback into clear actions for growth and customer satisfaction.
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Social Media
Boost your social media presence with AI, unified analytics, and cross-posting.
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Listings
Improve SEO and find customers with comprehensive business directory listings.
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Increase Repeat Customers & Reduce Customer Churn
Leading the market means delivering an exceptional customer experience. With Listen360, you can achieve this effortlessly. We’ll show your team how to earn loyal customers, stand out in your industry, and drive growth.