Social Media
Improve your social media content and engagement successfully. Manage your brand’s presence with AI social media content creation, a cross-platform content calendar, and key analytics.
Hear From Our Customers
Real-Time Customer Insights
“Listen360 enables us to keep a pulse on how patients feel about our services — in real time — so we can initiate speedy service recovery and gain insights about where to focus our patient experience improvement efforts.”
Matt ZuinoPresident of Physician Integration @ Baptist Health
Real-Time Customer Insights
“With Listen360, you get a very good view into your customers and their thinking, virtually in real time. Most marketplaces are competitive and if you don’t have good feedback, you’re likely going to fall behind. Listen360 facilitates that feedback and then provides opportunities to monetize it and grow.”
Rob ChavezPresident @ FastPark
Optimize Your Social Media Strategy
- Content Creation
- Content Syndication
- Social Media Feed
- Key Engagement Metrics
Content Creation
Create and share custom and AI-generated content on key platforms like Google, Facebook, X (Twitter), LinkedIn, and Instagram. Enhance your social media engagement and earn more loyalty.
- Uphold brand compliance
- Create more engaging content
- Enhance business image
- Generate more leads
- Expand brand reach
Frequently Asked Questions
Listen360 improves social media management via ReputationPro, which helps you manage all your social media interactions from one powerful dashboard.
Yes, Listen360 tracks customer sentiment on social media to monitor engagement with strategic insights.
Yes, Listen360 supports social media content scheduling to plan and organize your content strategy.
Listen360 supports the following social media platforms: Facebook, X (formerly Twitter), and LinkedIn.
Yes, Listen360 provides strategic analytics measuring social media engagement to help businesses make data-driven content decisions.
Platform Capabilities for Enterprise Brand Growth
Most multi-locational brands rely on disconnected tools to manage customer experience — surveys in one system, reviews in another, reporting somewhere else (if present at all). The result is fragmented data, slow decision-making, and limited visibility across locations. CX software captures feedback. Listen360 takes the next step and turns it into growth – measurable, manageable, and consistent across every location – all through a single platform. Listen360 provides the infrastructure your business needs to capture feedback, generate insight, and take action across your entire organization.
Customer Feedback
Automatically capture customer feedback at every point is the customer journey and across every location with consistent, real-time surveys.
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NPS & CSAT Measurement
Implament standardized scoring vital for identifying which branches are delivering excellent customer experiences and which ones are struggling with operational friction.
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Gain real-time visibility into customer experience across locations, teams, and regions with centralized dashboards, standardized benchmarking, and trend reporting.
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AI-Powered Feedback Analytics & Insights
Use AI to analyze feedback at scale, uncovering root causes and actionable insights so teams can quickly understand what’s impacting performance and where to act.
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Customer Detractor Alerts
Receive real-time alerts when issues arise, helping teams identify at-risk customers and take immediate action before problems impact retention or reputation.
Learn MoreClosed-Loop Feedback Framework
Manage responses, track issues, and ensure consistent follow-up and accountability across every location.
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Enterprise Reputation Management
Generate, manage, and respond to reviews across all locations to strengthen reputation, maintain consistency, and improve local conversion at scale.
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Customer Advocacy
Turn positive customer experiences into testimonials, referrals, and word-of-mouth through a system that drives trust and scalable growth across your network.
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Increase Repeat Customers & Reduce Customer Churn
Leading the market means delivering an exceptional customer experience. With Listen360, you can achieve this effortlessly. We’ll show your team how to earn loyal customers, stand out in your industry, and drive growth.