Cookie Policy

Last Updated: February 21, 2019

This Cookie Policy explains how cookies and similar technologies (collectively, “Cookie(s)”) are used when you visit our Sites. Our “Sites” include our websites, emails, and other applications owned and operated by Listen360, Inc. (the “Company”, “Listen360”, “our”, or “us”) as well as any other Sites or services that display this Cookie Policy. This policy explains what these technologies are and why they are used, as well as your right to control their use.

We may change this Cookie Policy at any time. Please refer to the “Last Updated” date at the top of this page to see when this Cookie Policy was last revised. Any change in this Cookie Policy will become effective when we make the revised Cookie Policy available on or through the Sites.

If you have any question, please contact us by email at [email protected], or write to us at the following address:

Listen360
11625 Rainwater Drive, Suite 645
Alpharetta, GA 30009
Attention: Information Security Officer

What Is A Cookie?

A cookie is a small text file (often including a unique identifier), that is sent to a user’s browser from a website’s computers and stored on a user’s computer’s hard drive or on a tablet or mobile device (collectively, “Computer”). A Cookie stores a small amount of data on your Computer about your visit to the Site.

We may also use “web beacons” (also known as “clear GIFs” or “pixel tags”) or similar technologies on our Sites to enable us to know whether you have visited a web page or received a message. A web beacon is typically a one-pixel, transparent image (although it can be a visible image as well), located on a web page or in an email or other type of message, which is retrieved from a remote website on the internet enabling the verification of an individual’s viewing or receipt of a web page or message. A web beacon helps us to understand whether you came to our Sites from an online advertisement displayed on a third-party website, measure successes of email marketing campaigns and improve our website performance. They may also enable us to relate your viewing or receipt of a web page or message to other information about you, including your personal information. In many instances, web beacons rely on cookies to function properly, and so declining cookies will impair their functioning.

We place and access Cookies on your Computer.  Generally, this information is collected when you request pages from our Sites, and typically includes information such as the page served, the time, the source and type of browser making the request, the most recent page view, what you clicked on to arrive at our Sites, the content you viewed on our Sites, and other similar information relating to your use of our Sites. In some cases, we may use cookies and similar technologies to collect personal information, or information that becomes personal information if we combine it with other information.

Cookies can store information in different ways:

  • Session cookies. A session cookie lasts while your browser is open and is automatically deleted when you close your browser.
  • Persistent cookies. A persistent cookie lasts until you or your browser deletes the cookies or they expire.

We may place “first party cookies” or “third-party cookies” on our Sites. A first party cookie is a cookie that we set on our Sites, while a third-party cookie is set by parties other than Listen360. A third-party cookie can recognize your computer both when it visits our Sites and when it visits other websites or applications. Listen360 does not control how third-party cookies are used. A third-party cookie may collect information on its own behalf, or may provide such information to us. You should check the third party’s website for more information about how they use cookies.

How We Use Cookies

Cookies can fulfill multiple purposes, such as allowing us to fully operate our Sites as you have requested, to personalize the Sites for you, and to provide you with offers which may interest you. The cookies we set contain an identifier that enables us to recognize who you are and your device the next time you visit our platform. We generally treat data collected by cookies and other tracking technologies as non‑personal information. However, to the extent that cookies collect IP addresses or similar identifiers that are considered personal information by local law, we also treat cookie information with identifiers as personal information. If we combine non-personal information with personal information, then the combined information will be treated as your personal information for as long as it remains combined.

When you use our Services via a mobile device (e.g., tablet, smartphone etc.), we collect a “device identifier.” A device identifier is a small data file which uniquely identifies your mobile device. A device identifier gives us information about your device’s browsing and use of the Sites.

What Cookies Do We Use?

Below we list the different types of Cookies that are used on our Sites.

To the extent any personal information is collected through first-party Cookies, our Privacy Policy applies and complements this Cookie Policy. Personal information collected through a third-party Cookie is subject to the privacy policy of that third party, and not our Privacy Policy.

Retention periods for cookie information depend on the type of cookie. Session cookies only stay as long as you are browsing with your device, while persistent cookies stay on your browsing device until they expire or are deleted. Each category of cookie listed below is either a session cookie or persistent cookie, and retention periods for each cookie are listed.

Strictly Necessary Essential Cookies

Essential Cookies enable you to navigate the Sites and to use its services and features. For example, essential cookies allow you to access secure areas. Without these necessary Cookies, the Sites will not perform as smoothly for you as we would like and we may not be able to provide the Sites or certain services or features.

Cookie Description Duration 1st/3rd party Privacy policy
_listen360_xxxx_session Used to enable Listen360 to log you into the dashboards and verify your identity. (The Xs represent the environment being accessed such as production or sandbox) 2 weeks 1st L360 Privacy Policy
auth_pack Used to enable Listen360 to log you into the dashboards and verify your identity. 2 weeks 1st L360 Privacy Policy
_feedback_session Used to enable Listen360 to log you into the dashboards and verify your identity. session 1st L360 Privacy Policy
browser_token Used to identify the browser footprint and prevent spam attacks. Indefinite 1st L360 Privacy Policy
intercom-session-XXXXXXXX Used by the Intercom service to identify unique users in order to send in-app messages. The cookie is set by L360 as part of its implementation of the Intercom service. (The Xs are an application id) 1 week 1st L360 Privacy Policy
About the Intercom Cookies
JSESSIONID Used to store a session identifier so that New Relic can monitor session counts for an application. session 3rd Privacy Policy
__cfduid Used by Cloudflare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. 1 year 1st L360 Privacy Policy
Cloudflare Privacy Policy
cookieconsent_status Used to track consent of the user to populate non-essential cookies. variations. 1 year 1st L360 Privacy Policy
cookieconsent_status Used to track consent of EU users to populate non-essential cookies. 1 year 1st L360 Privacy Policy
timeframe Used to keep track of the last date range filter you selected in the dashboards to make the selection ‘sticky’. Indefinite 1st L360 Privacy Policy

Performance/Analytics Cookies

Analytics Cookies collect information about your use of the Sites, and enable us to improve the way it works. For example, a performance or analytics cookie will collect information about which pages you go to most often, how much time you spend on a page, or if you get error messages from certain pages.  Additionally, Analytics Cookies may show us which are the most frequently visited pages on the Sites, help us record any difficulties visitors commonly have with the Sites, and show us whether our advertising is effective or not.

The following Performance/Analytics Cookies are utilized:

Cookie Description Duration 1st/3rd party Privacy policy
__ga Google Analytics 2 years 1st Google Privacy Policy
__gat Google Analytics 24 hours 1st Google Privacy Policy
_gat_UA-XXXXXXX-Y Google Analytics

(X and Y are unique ids per user)

1 minute 1st Google Privacy Policy
ga-disable-UA-XXXXX-Y If a user opts-out of non-essential cookies, this cookie is set for use by Google Analytics to prevent user tracking or setting of any additional ga cookies. (X and Y are unique user Ids)

NOTE: This is the only “non-essential” cookie set when you opt-out.

10 Years 1st L360 Privacy Policy
Google Privacy Policy

Advertising Cookies

Advertising Cookies collect information to measure the efficacy of an advertisement, such as which advertisements you clicked on, whether you made a purchase, and what the advertisement was about. These Cookies may collect information about your activities on our Sites and other websites to provide you targeted advertising.

The following Advertising Cookies are utilized:

Cookie Description Duration 1st/3rd party Privacy policy
lpvXXXXX Salesforce/Pardot cookie used to track unique visitor and prospect activity in order to better target sales leads. 30 minutes 3rd Pardot Cookie
Salesforce Privacy Policy
visitor_idXXXXX, visitor_idXXXXX-hash Salesforce/Pardot cookie used to track unique visitor and prospect activity in order to better target sales leads

(XXXXX  is a unique identifier)

1 year 1st, 3rd Pardot Cookie
Salesforce Privacy Policy
pardot Salesforce/Pardot cookie used to track unique visitor and prospect activity in order to better target sales leads. session 1st, 3rd Pardot Cookie
Salesforce Privacy Policy
sliguid Salesloft cookie for use in live website tracking to help identify and qualify leads. 5 years 1st Salesloft Privacy Policy
slireg Salesloft cookie for use in live website tracking to help identify and qualify leads. 1 week 1st Salesloft Privacy Policy
slirequested Salesloft cookie for use in live website tracking to help identify and qualify leads. 5 years 1st Salesloft Privacy Policy
__distillery Used by Wistia to track user engagement with videos. 1 year 1st Wistia Privacy Policy
wistia-http2-push-disabled Used by Wistia to track user engagement with videos. 1 day 3rd Wistia Privacy Policy

How Do I Manage Cookies?

You can change your Cookie settings above by opting out of all Cookies. Visitors with IP addresses identified as originating from the European Economic Area, United Kingdom and/or Switzerland will be shown a banner providing the opportunity to opt-in or opt-out of all non-essential Listen360 Cookies. Please be aware that if Cookies are disabled, not all features of the Sites may operate as intended.

To change your Listen360 non-essential Cookie opt-out preference, please select your choice here:

I accept Listen360 cookies
I decline Listen360 cookies

You may also refuse or accept Cookies from the Sites or any other website at any time by activating settings on your browser. Most browsers automatically accept Cookies, but you can usually modify your browser setting to decline Cookies if you prefer. If you choose to decline Cookies, you may not be able to sign in or use other interactive features of our Sites that depend on Cookies. Information about the procedure to follow in order to enable or disable Cookies can be found at:

For more information about other commonly used browsers, and to learn more about cookies and similar tracking technologies, and how they can affect your privacy, visit please refer to http://www.allaboutcookies.org/manage-cookies/.

To learn more about how to opt out of Google’s use of cookies, visit the Google Ads Settings page or to opt-out of participating in Google Analytics data follow the instructions on https://tools.google.com/dlpage/gaoptout.

Alternatively, you can opt out of certain types of cookie use by visiting the Network Advertising Initiative opt out page or permanently using the Google Analytics Opt Out Browser add on. If you wish to take steps to opt-out of tracking by certain online advertisers, you can visit the Digital Advertising Alliance’s opt-out page at http://www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/optout_nonppii.asp. You may control Facebook’s use of interest-based ads through your Facebook account settings, or may visit the customer support page here.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.