Last Updated: June 12th, 2019
If you have any question, please contact us by email at [email protected], or write to us at the following address:
11625 Rainwater Drive, Suite 645
Alpharetta, GA 30009
Attention: Information Security Officer
What Is A Cookie?
A cookie is a small text file (often including a unique identifier), that is sent to a user’s browser from a website’s computers and stored on a user’s computer’s hard drive or on a tablet or mobile device (collectively, “Computer”). A Cookie stores a small amount of data on your Computer about your visit to the Site.
We may also use “web beacons” (also known as “clear GIFs” or “pixel tags”) or similar technologies on our Sites to enable us to know whether you have visited a web page or received a message. A web beacon is typically a one-pixel, transparent image (although it can be a visible image as well), located on a web page or in an email or other type of message, which is retrieved from a remote website on the internet enabling the verification of an individual’s viewing or receipt of a web page or message. A web beacon helps us to understand whether you came to our Sites from an online advertisement displayed on a third-party website, measure successes of email marketing campaigns and improve our website performance. They may also enable us to relate your viewing or receipt of a web page or message to other information about you, including your personal information. In many instances, web beacons rely on cookies to function properly, and so declining cookies will impair their functioning.
Cookies can store information in different ways:
- Session cookies. A session cookie lasts while your browser is open and is automatically deleted when you close your browser.
- Persistent cookies. A persistent cookie lasts until you or your browser deletes the cookies or they expire.
Cookies can fulfill multiple purposes, such as allowing us to fully operate our Sites as you have requested, to personalize the Sites for you, and to provide you with offers which may interest you. The cookies we set contain an identifier that enables us to recognize who you are and your device the next time you visit our platform. We generally treat data collected by cookies and other tracking technologies as non‑personal information. However, to the extent that cookies collect IP addresses or similar identifiers that are considered personal information by local law, we also treat cookie information with identifiers as personal information. If we combine non-personal information with personal information, then the combined information will be treated as your personal information for as long as it remains combined.
When you use our Services via a mobile device (e.g., tablet, smartphone etc.), we collect a “device identifier.” A device identifier is a small data file which uniquely identifies your mobile device. A device identifier gives us information about your device’s browsing and use of the Sites.
What Cookies Do We Use?
Below we list the different types of Cookies that are used on our Sites.
Retention periods for cookie information depend on the type of cookie. Session cookies only stay as long as you are browsing with your device, while persistent cookies stay on your browsing device until they expire or are deleted. Each category of cookie listed below is either a session cookie or persistent cookie, and retention periods for each cookie are listed.
Strictly Necessary Essential Cookies
Essential Cookies enable you to navigate the Sites and to use its services and features. For example, essential cookies allow you to access secure areas. Without these necessary Cookies, the Sites will not perform as smoothly for you as we would like and we may not be able to provide the Sites or certain services or features.
About the Intercom Cookies
Analytics Cookies collect information about your use of the Sites, and enable us to improve the way it works. For example, a performance or analytics cookie will collect information about which pages you go to most often, how much time you spend on a page, or if you get error messages from certain pages. Additionally, Analytics Cookies may show us which are the most frequently visited pages on the Sites, help us record any difficulties visitors commonly have with the Sites, and show us whether our advertising is effective or not.
The following Performance/Analytics Cookies are utilized:
(X and Y are unique ids per user)
|ga-disable-UA-XXXXX-Y||If a user opts-out of non-essential cookies, this cookie is set for use by Google Analytics to prevent user tracking or setting of any additional ga cookies. (X and Y are unique user Ids)
NOTE: This is the only “non-essential” cookie set when you opt-out.
Advertising Cookies collect information to measure the efficacy of an advertisement, such as which advertisements you clicked on, whether you made a purchase, and what the advertisement was about. These Cookies may collect information about your activities on our Sites and other websites to provide you targeted advertising.
The following Advertising Cookies are utilized:
|lpvXXXXX||Salesforce/Pardot cookie used to track unique visitor and prospect activity in order to better target sales leads.||30 minutes||3rd||Pardot Cookie
|visitor_idXXXXX, visitor_idXXXXX-hash||Salesforce/Pardot cookie used to track unique visitor and prospect activity in order to better target sales leads
(XXXXX is a unique identifier)
|1 year||1st, 3rd||Pardot Cookie
|pardot||Salesforce/Pardot cookie used to track unique visitor and prospect activity in order to better target sales leads.||session||1st, 3rd||Pardot Cookie
How Do I Manage Cookies?
You can change your Cookie settings above by opting out of all Cookies. Visitors with IP addresses identified as originating from the European Economic Area, United Kingdom and/or Switzerland will be shown a banner providing the opportunity to opt-in or opt-out of all non-essential Listen360 Cookies. Please be aware that if Cookies are disabled, not all features of the Sites may operate as intended.
To change your Listen360 non-essential Cookie opt-out preference, please select your choice here:
To change your FullStory tracking opt-out preferences, visit the FullStory opt-out page.
You may also refuse or accept Cookies from the Sites or any other website at any time by activating settings on your browser. Most browsers automatically accept Cookies, but you can usually modify your browser setting to decline Cookies if you prefer. If you choose to decline Cookies, you may not be able to sign in or use other interactive features of our Sites that depend on Cookies. Information about the procedure to follow in order to enable or disable Cookies can be found at:
For more information about other commonly used browsers, and to learn more about cookies and similar tracking technologies, and how they can affect your privacy, visit please refer to http://www.allaboutcookies.org/manage-cookies/.
Alternatively, you can opt out of certain types of cookie use by visiting the Network Advertising Initiative opt out page or permanently using the Google Analytics Opt Out Browser add on. If you wish to take steps to opt-out of tracking by certain online advertisers, you can visit the Digital Advertising Alliance’s opt-out page at http://www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/optout_nonppii.asp. You may control Facebook’s use of interest-based ads through your Facebook account settings, or may visit the customer support page here.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.