Listen360 is a customer experience management platform built for enterprise multi-location brands, franchises, and private equity-backed businesses that transforms customer feedback into actionable intelligence to improve consistency, strengthen reputation, reduce revenue leakage, and drive more predictable growth across every location.
Listen360 uses Net Promoter Score℠ (NPS™) rankings to understand performance. Use these insights to enhance your business, boosting customer satisfaction and growing your brand.
Listen360 helps you be responsive while establishing trust by being able to check feedback as soon as they are submitted. With a real-time pulse on customer sentiment, you can prevent customers from becoming at risk of churn.
When you have data and direct customer insights, you can find solutions faster. Easily identify what’s working, what’s not, and the actionable steps you can take to improve your business.
Listen360 helps you take advantage of customer feedback to benefit your team. Share positive feedback with your employees to keep morale high while identifying potential areas of growth to nurture.
“Listen360 helps us analyze data in a manageable way. We can also slice and-dice our data by industry served, facility size or the number of days per week we clean.”
Jerry GahloffPresident @ Hometeam Pest Defense
Receive Granular Data on Customers
“We were nervous that we would have a loss of data, going from 22 questions to two but that fear was completely unfounded. We don’t have to ask more questions, because our customers are extremely willing to offer information! With Listen360’s verbatims, we get all the granular data we need.”
Tony LoftisDirector of Systems Development @ ServiceMaster Clean
Leading the market means delivering an exceptional customer experience. With Listen360, you can achieve this effortlessly. We’ll show your team how to earn loyal customers, stand out in your industry, and drive growth.
