Closed-Loop Feedback Framework
Unify Customer Experience Across Locations
Move beyond visibility and ensure every piece of customer feedback is acted on. Listen360 gives teams a structured system to collect and respond to customer issues, resolve them quickly, and track outcomes across every location, so nothing falls through the cracks.
Hear From Our Customers
Amplify Customer Feedback
“So much positive feedback from our customers is a wonderful tool for helping our service improvement and our franchisees,” he says, “but where the marketing team sees it as most valuable is to amplify it as much as possible.”
Julian HollingsheadHead of Marketing @ Mathnasium
Response Rates and Ratings
“Within 30 days we saw extremely high response rates and exceptionally high ratings. Our post-transaction communications have continued to increase–an approach that’s unique to CB Bain | Seal. Now our agents have more reasons to reach out to their clients and more opportunities to maintain that relationship. And our clients want to share their feedback because they see that we are listening and engaging.”
Rob WachterVice President of Marketing @ Coldwell Banker Bain | Seal
Address & Resolve Every Customer Issue
- Closed-Loop Feedback Program
- Voice of the Customer
- Direct Customer Response
- Workflow & Task Management
- Customer Issue Tracking
- Resurveying & Continuous Feedback
Closed-Loop Feedback Program
“How do we ensure every issue is addressed?”
Centralize all feedback into a single system where teams can manage, track, and act on customer issues. Every issue has a clear path to resolution.
- Track all customer feedback in one system
- Identify and manage at-risk customers
- Maintain visibility on unresolved issues
- Ensure consistent follow-up across locations
Frequently Asked Questions About NPS Software
NPS™ software is a tool that automates how Net Promoter Score surveys are sent, collected, and reported. Listen360 handles the full process — sending surveys after key interactions, classifying responses as promoters, passives, or detractors, and calculating your NPS automatically, so teams always have a current, accurate read on how customers feel.
Effective NPS™ survey software should include automated survey distribution, multi-channel delivery (email, SMS, phone), CRM and POS integrations, mobile-optimized survey design, and reporting tools that calculate NPS and let you compare scores over time and across customer segments.
NPS™ score software calculates your Net Promoter Score by subtracting the percentage of detractors (customers who score 0–6) from the percentage of promoters (customers who score 9–10). The resulting score ranges from -100 to +100. Listen360 calculates NPS automatically as responses come in and tracks how it shifts over time.
Listen360’s NPS™ tools connect with CRM and POS systems so survey requests trigger automatically after key customer interactions, without requiring manual data exports or staff intervention.
Comprehensive Services to Enhance Brand Growth
Listen360 unites customer feedback analysis, AI analytics, comprehensive review management, social media, and accurate listing management to boost customer loyalty and drive growth.
Reviews
Protect your brand's reputation with strategic review management and responses.
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Feedback
Asking the right questions at the right time to the right people, and taking action immediately upon seeing feedback.
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AI Analytics
Use AI to convert feedback into clear actions for growth and customer satisfaction.
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Social Media
Boost your social media presence with AI, unified analytics, and cross-posting.
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Listings
Improve SEO and find customers with comprehensive business directory listings.
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Increase Repeat Customers & Reduce Customer Churn
Leading the market means delivering an exceptional customer experience. With Listen360, you can achieve this effortlessly. We’ll show your team how to earn loyal customers, stand out in your industry, and drive growth.