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The Listen360 Blog
Have you considered incorporating readily available automation tools into your customer support strategy? Automation can be strategically used to provide customers with a better and
As a business owner, your customers are the lifeblood of your business. After all, they’re the ones who not only generate revenue but also push
Feedback from customers is often priceless. It can help you avoid making the same costly mistakes over and over again. It can also offer insight
Have you created a customer journey map to better understand how prospective customers interact with your business? This kind of visual representation allows you to
Influencers have a tendency to make social media look like easy, breezy fun. Yet when you’re the one behind your business’s social media posts, coming
Even with 2020 in the rearview mirror, it’s readily apparent disruption levels in the retail industry will remain high for quite some time. Formerly reliable
With so much hubbub around the importance of social media in brand marketing and customer interaction, it’s easy for brands to let their websites go
During the earlier stages of the COVID-19 pandemic, some of Google’s basic reviews functionality took a backseat to critical GMB listing updates for essential businesses.
Businesses are struggling to keep up with the impact of COVID-19 and Google is no exception. As organizations work to maintain the accuracy of their
When your business is entering people’s homes to provide a service, they’re going to watch you like a hawk. Even tiny mistakes are amplified when
Businesses who provided services for customers’ children have a very unique relationship with customers as compared to any other industry. Even within the industry as