NPS Software & Measurement Tools
Standardize Corporate Visibility
Inconsistent measurement makes it impossible to compare performance across locations. Listen360 standardizes metrics like NPS and CSAT across every team, giving corporate leaders a clear, comparable view of customer experience across the entire network.
Hear From Our Customers
Amplify Customer Feedback
“So much positive feedback from our customers is a wonderful tool for helping our service improvement and our franchisees,” he says, “but where the marketing team sees it as most valuable is to amplify it as much as possible.”
Julian HollingsheadHead of Marketing @ Mathnasium
Response Rates and Ratings
“Within 30 days we saw extremely high response rates and exceptionally high ratings. Our post-transaction communications have continued to increase–an approach that’s unique to CB Bain | Seal. Now our agents have more reasons to reach out to their clients and more opportunities to maintain that relationship. And our clients want to share their feedback because they see that we are listening and engaging.”
Rob WachterVice President of Marketing @ Coldwell Banker Bain | Seal
NPS Measurement Tools to Track Loyalty & Satisfaction
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT)
- Standardized Measurement Across Locations
- Benchmarking & Performance Comparison
- Trend Tracking Over Time
- Customer-Level Insights
Net Promoter Score (NPS)
“How is customer loyalty measured consistently across the business?”
NPS software provides a standardized way to measure how likely your customers are to recommend your business. By applying the same scoring model across your network, you gain a clear, comparable view of performance and customer sentiment.
- Measure Net Promoter Score (NPS) using the 0–10 scale
- Classify customers as promoters, passives, or detractors
- Track loyalty consistently on location, city, regional, and brand levels
Frequently Asked Questions About NPS Measurement
NPS™ measurement tools are systems that apply a consistent scoring methodology, typically the 0–10 likelihood-to-recommend scale, across customer responses. Listen360 standardizes how NPS is measured across every location, ensuring loyalty scores are consistent and comparable across the network.
Survey software for NPS™ measurement should standardize the question and scoring framework across all responses, calculate scores consistently across locations, support CSAT alongside NPS for a fuller picture, and let teams benchmark performance across regions or segments.
NPS™ is only useful if it’s measured the same way everywhere. The right survey software standardizes the scoring framework across all responses, keeps calculations consistent across locations, and supports CSAT alongside NPS. Recurring NPS measurement platforms lets teams benchmark performance and get a true read on customer sentiment across the entire network.
When surveys and measurements are consistent, corporate teams can identify which locations are excelling and which need support, spot trends over time with confidence, and connect changes in operations or strategy to real shifts in customer sentiment. Without standardization, a high score at one location may not mean the same thing as a high score at another, which makes benchmarking and resource allocation unreliable.
Comprehensive Services to Enhance Brand Growth
Listen360 unites customer feedback analysis, AI analytics, comprehensive review management, social media, and accurate listing management to boost customer loyalty and drive growth.
Reviews
Protect your brand's reputation with strategic review management and responses.
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Feedback
Asking the right questions at the right time to the right people, and taking action immediately upon seeing feedback.
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AI Analytics
Use AI to convert feedback into clear actions for growth and customer satisfaction.
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Social Media
Boost your social media presence with AI, unified analytics, and cross-posting.
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Listings
Improve SEO and find customers with comprehensive business directory listings.
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Increase Repeat Customers & Reduce Customer Churn
Leading the market means delivering an exceptional customer experience. With Listen360, you can achieve this effortlessly. We’ll show your team how to earn loyal customers, stand out in your industry, and drive growth.