NPS Software & Measurement Tools
Standardize Corporate Visibility
Inconsistent measurement makes it impossible to compare performance across locations. Listen360 standardizes metrics like NPS and CSAT across every team, giving corporate leaders a clear, comparable view of customer experience across the entire network.
Hear From Our Customers
Amplify Customer Feedback
“So much positive feedback from our customers is a wonderful tool for helping our service improvement and our franchisees,” he says, “but where the marketing team sees it as most valuable is to amplify it as much as possible.”
Julian HollingsheadHead of Marketing @ Mathnasium
Response Rates and Ratings
“Within 30 days we saw extremely high response rates and exceptionally high ratings. Our post-transaction communications have continued to increase–an approach that’s unique to CB Bain | Seal. Now our agents have more reasons to reach out to their clients and more opportunities to maintain that relationship. And our clients want to share their feedback because they see that we are listening and engaging.”
Rob WachterVice President of Marketing @ Coldwell Banker Bain | Seal
NPS Measurement Tools to Track Loyalty & Satisfaction
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT)
- Standardized Measurement Across Locations
- Benchmarking & Performance Comparison
- Trend Tracking Over Time
- Customer-Level Insights
Net Promoter Score (NPS)
“How is customer loyalty measured consistently across the business?”
NPS software provides a standardized way to measure how likely your customers are to recommend your business. By applying the same scoring model across your network, you gain a clear, comparable view of performance and customer sentiment.
- Measure Net Promoter Score (NPS) using the 0–10 scale
- Classify customers as promoters, passives, or detractors
- Track loyalty consistently on location, city, regional, and brand levels
Frequently Asked Questions About NPS Measurement
NPS™ measurement tools are systems that apply a consistent scoring methodology, typically the 0–10 likelihood-to-recommend scale, across customer responses. Listen360 standardizes how NPS is measured across every location, ensuring loyalty scores are consistent and comparable across the network.
Survey software for NPS™ measurement should standardize the question and scoring framework across all responses, calculate scores consistently across locations, support CSAT alongside NPS for a fuller picture, and let teams benchmark performance across regions or segments.
NPS™ is only useful if it’s measured the same way everywhere. The right survey software standardizes the scoring framework across all responses, keeps calculations consistent across locations, and supports CSAT alongside NPS. Recurring NPS measurement platforms lets teams benchmark performance and get a true read on customer sentiment across the entire network.
When surveys and measurements are consistent, corporate teams can identify which locations are excelling and which need support, spot trends over time with confidence, and connect changes in operations or strategy to real shifts in customer sentiment. Without standardization, a high score at one location may not mean the same thing as a high score at another, which makes benchmarking and resource allocation unreliable.
Platform Capabilities for Enterprise Brand Growth
Most multi-locational brands rely on disconnected tools to manage customer experience — surveys in one system, reviews in another, reporting somewhere else (if present at all). The result is fragmented data, slow decision-making, and limited visibility across locations. CX software captures feedback. Listen360 takes the next step and turns it into growth – measurable, manageable, and consistent across every location – all through a single platform. Listen360 provides the infrastructure your business needs to capture feedback, generate insight, and take action across your entire organization.
Customer Feedback
Automatically capture customer feedback at every point is the customer journey and across every location with consistent, real-time surveys.
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NPS & CSAT Measurement
Implament standardized scoring vital for identifying which branches are delivering excellent customer experiences and which ones are struggling with operational friction.
Learn MoreCustomer Experience Reporting
Gain real-time visibility into customer experience across locations, teams, and regions with centralized dashboards, standardized benchmarking, and trend reporting.
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AI-Powered Feedback Analytics & Insights
Use AI to analyze feedback at scale, uncovering root causes and actionable insights so teams can quickly understand what’s impacting performance and where to act.
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Customer Detractor Alerts
Receive real-time alerts when issues arise, helping teams identify at-risk customers and take immediate action before problems impact retention or reputation.
Learn MoreClosed-Loop Feedback Framework
Manage responses, track issues, and ensure consistent follow-up and accountability across every location.
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Enterprise Reputation Management
Generate, manage, and respond to reviews across all locations to strengthen reputation, maintain consistency, and improve local conversion at scale.
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Customer Advocacy
Turn positive customer experiences into testimonials, referrals, and word-of-mouth through a system that drives trust and scalable growth across your network.
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Increase Repeat Customers & Reduce Customer Churn
Leading the market means delivering an exceptional customer experience. With Listen360, you can achieve this effortlessly. We’ll show your team how to earn loyal customers, stand out in your industry, and drive growth.