Customer Detractor Alerts
Implement Across All Locations
Don’t wait on reports or manual reviews to know what your customers are thinking. Listen360 automatically flags what matters, routes it to the right people, and ensures your team can act before issues impact retention or reputation.
Hear From Our Customers
Amplify Customer Feedback
“So much positive feedback from our customers is a wonderful tool for helping our service improvement and our franchisees,” he says, “but where the marketing team sees it as most valuable is to amplify it as much as possible.”
Julian HollingsheadHead of Marketing @ Mathnasium
Response Rates and Ratings
“Within 30 days we saw extremely high response rates and exceptionally high ratings. Our post-transaction communications have continued to increase–an approach that’s unique to CB Bain | Seal. Now our agents have more reasons to reach out to their clients and more opportunities to maintain that relationship. And our clients want to share their feedback because they see that we are listening and engaging.”
Rob WachterVice President of Marketing @ Coldwell Banker Bain | Seal
Know What Needs Attention in the Moment
- Real-Time Detractor Alerts
- Alert Prioritization
- Role-Based Routing
- Multi-Channel Notifications
- Escalation & Issue Visibility
- Summary Notifications
Real-Time Detractor Alerts
“Which customer issues require immediate attention?”
Instantly identify negative feedback and unhappy customers as soon as it is submitted. Your team can quickly respond before issues get lost in the shuffle, or escalate into churn or public complaints.
- Receive real-time alerts for low scores and negative feedback
- Identify at-risk customers the moment feedback is submitted
- Flag issues that require immediate follow-up
- Highlight and escalate “needs attention” items within the system
Frequently Asked Questions About NPS Software
NPS™ software is a tool that automates how Net Promoter Score surveys are sent, collected, and reported. Listen360 handles the full process — sending surveys after key interactions, classifying responses as promoters, passives, or detractors, and calculating your NPS automatically, so teams always have a current, accurate read on how customers feel.
Effective NPS™ survey software should include automated survey distribution, multi-channel delivery (email, SMS, phone), CRM and POS integrations, mobile-optimized survey design, and reporting tools that calculate NPS and let you compare scores over time and across customer segments.
NPS™ score software calculates your Net Promoter Score by subtracting the percentage of detractors (customers who score 0–6) from the percentage of promoters (customers who score 9–10). The resulting score ranges from -100 to +100. Listen360 calculates NPS automatically as responses come in and tracks how it shifts over time.
Listen360’s NPS™ tools connect with CRM and POS systems so survey requests trigger automatically after key customer interactions, without requiring manual data exports or staff intervention.
Platform Capabilities for Enterprise Brand Growth
Most multi-locational brands rely on disconnected tools to manage customer experience — surveys in one system, reviews in another, reporting somewhere else (if present at all). The result is fragmented data, slow decision-making, and limited visibility across locations. CX software captures feedback. Listen360 takes the next step and turns it into growth – measurable, manageable, and consistent across every location – all through a single platform. Listen360 provides the infrastructure your business needs to capture feedback, generate insight, and take action across your entire organization.
Customer Feedback
Automatically capture customer feedback at every point is the customer journey and across every location with consistent, real-time surveys.
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NPS & CSAT Measurement
Implament standardized scoring vital for identifying which branches are delivering excellent customer experiences and which ones are struggling with operational friction.
Learn MoreCustomer Experience Reporting
Gain real-time visibility into customer experience across locations, teams, and regions with centralized dashboards, standardized benchmarking, and trend reporting.
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AI-Powered Feedback Analytics & Insights
Use AI to analyze feedback at scale, uncovering root causes and actionable insights so teams can quickly understand what’s impacting performance and where to act.
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Customer Detractor Alerts
Receive real-time alerts when issues arise, helping teams identify at-risk customers and take immediate action before problems impact retention or reputation.
Learn MoreClosed-Loop Feedback Framework
Manage responses, track issues, and ensure consistent follow-up and accountability across every location.
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Enterprise Reputation Management
Generate, manage, and respond to reviews across all locations to strengthen reputation, maintain consistency, and improve local conversion at scale.
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Customer Advocacy
Turn positive customer experiences into testimonials, referrals, and word-of-mouth through a system that drives trust and scalable growth across your network.
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Increase Repeat Customers & Reduce Customer Churn
Leading the market means delivering an exceptional customer experience. With Listen360, you can achieve this effortlessly. We’ll show your team how to earn loyal customers, stand out in your industry, and drive growth.