Customer Detractor Alerts
Implement Across All Locations
Don’t wait on reports or manual reviews to know what your customers are thinking. Listen360 automatically flags what matters, routes it to the right people, and ensures your team can act before issues impact retention or reputation.
Hear From Our Customers
Amplify Customer Feedback
“So much positive feedback from our customers is a wonderful tool for helping our service improvement and our franchisees,” he says, “but where the marketing team sees it as most valuable is to amplify it as much as possible.”
Julian HollingsheadHead of Marketing @ Mathnasium
Response Rates and Ratings
“Within 30 days we saw extremely high response rates and exceptionally high ratings. Our post-transaction communications have continued to increase–an approach that’s unique to CB Bain | Seal. Now our agents have more reasons to reach out to their clients and more opportunities to maintain that relationship. And our clients want to share their feedback because they see that we are listening and engaging.”
Rob WachterVice President of Marketing @ Coldwell Banker Bain | Seal
Know What Needs Attention in the Moment
- Real-Time Detractor Alerts
- Alert Prioritization
- Role-Based Routing
- Multi-Channel Notifications
- Escalation & Issue Visibility
- Summary Notifications
Real-Time Detractor Alerts
“Which customer issues require immediate attention?”
Instantly identify negative feedback and unhappy customers as soon as it is submitted. Your team can quickly respond before issues get lost in the shuffle, or escalate into churn or public complaints.
- Receive real-time alerts for low scores and negative feedback
- Identify at-risk customers the moment feedback is submitted
- Flag issues that require immediate follow-up
- Highlight and escalate “needs attention” items within the system
Frequently Asked Questions About NPS Software
NPS™ software is a tool that automates how Net Promoter Score surveys are sent, collected, and reported. Listen360 handles the full process — sending surveys after key interactions, classifying responses as promoters, passives, or detractors, and calculating your NPS automatically, so teams always have a current, accurate read on how customers feel.
Effective NPS™ survey software should include automated survey distribution, multi-channel delivery (email, SMS, phone), CRM and POS integrations, mobile-optimized survey design, and reporting tools that calculate NPS and let you compare scores over time and across customer segments.
NPS™ score software calculates your Net Promoter Score by subtracting the percentage of detractors (customers who score 0–6) from the percentage of promoters (customers who score 9–10). The resulting score ranges from -100 to +100. Listen360 calculates NPS automatically as responses come in and tracks how it shifts over time.
Listen360’s NPS™ tools connect with CRM and POS systems so survey requests trigger automatically after key customer interactions, without requiring manual data exports or staff intervention.
Comprehensive Services to Enhance Brand Growth
Listen360 unites customer feedback analysis, AI analytics, comprehensive review management, social media, and accurate listing management to boost customer loyalty and drive growth.
Reviews
Protect your brand's reputation with strategic review management and responses.
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Feedback
Asking the right questions at the right time to the right people, and taking action immediately upon seeing feedback.
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AI Analytics
Use AI to convert feedback into clear actions for growth and customer satisfaction.
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Social Media
Boost your social media presence with AI, unified analytics, and cross-posting.
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Listings
Improve SEO and find customers with comprehensive business directory listings.
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Increase Repeat Customers & Reduce Customer Churn
Leading the market means delivering an exceptional customer experience. With Listen360, you can achieve this effortlessly. We’ll show your team how to earn loyal customers, stand out in your industry, and drive growth.