Customer Experience Reporting Software
For Multi-Locational Brands
Get immediate, reliable visibility into customer experience across your entire network without relying on fragmented reports or manual analysis. Listen360 centralizes feedback, performance metrics, and reporting in one system, so corporate teams can instantly see what’s happening, identify where to focus, and act with confidence.
Hear From Our Customers
Amplify Customer Feedback
“So much positive feedback from our customers is a wonderful tool for helping our service improvement and our franchisees,” he says, “but where the marketing team sees it as most valuable is to amplify it as much as possible.”
Julian HollingsheadHead of Marketing @ Mathnasium
Response Rates and Ratings
“Within 30 days we saw extremely high response rates and exceptionally high ratings. Our post-transaction communications have continued to increase–an approach that’s unique to CB Bain | Seal. Now our agents have more reasons to reach out to their clients and more opportunities to maintain that relationship. And our clients want to share their feedback because they see that we are listening and engaging.”
Rob WachterVice President of Marketing @ Coldwell Banker Bain | Seal
Understand Performance Across Every Location
- Connected Dashboards
- Location & Team Performance
- Data Filtering
- Trend Analysis Over Time
- Survey & Question-Level Reporting
- Automated Reporting & Distribution
Connected Dashboards
“What is happening across the business right now?”
Listen360’s centralized dashboard updates automatically as feedback is collected, giving teams real-time visibility into performance.
- Access real-time performance data across all locations
- Monitor NPS, survey volume, and customer comments
- Identify areas that require attention
- Access a centralized dashboard for all feedback data
Frequently Asked Questions About Customer Feedback Analytics
Customer feedback analytics software centralizes survey responses, comments, and ratings, then turns them into reportable insights so teams can see what’s happening across the business. Listen360 brings feedback, performance metrics, and reporting into one customer feedback platform, removing the need for fragmented tools or manual analysis.
A strong customer feedback analytics tool should include real-time dashboards, location-level scorecards, segmentation and filtering, trend tracking over time, question-level reporting, and automated report distribution so the right teams stay informed without manual effort.
General customer analytics platforms cover behavioral and transactional data like usage, purchases, and churn. A customer feedback platform focuses specifically on what customers say through surveys, comments, and ratings, then turns that voice into measurable signals teams can act on.
The most useful solutions roll location-level data into a network-wide view while keeping individual scorecards intact. That dual visibility lets corporate leaders compare performance fairly across the network and lets individual locations see exactly where they stand.
Platform Capabilities for Enterprise Brand Growth
Most multi-locational brands rely on disconnected tools to manage customer experience — surveys in one system, reviews in another, reporting somewhere else (if present at all). The result is fragmented data, slow decision-making, and limited visibility across locations. CX software captures feedback. Listen360 takes the next step and turns it into growth – measurable, manageable, and consistent across every location – all through a single platform. Listen360 provides the infrastructure your business needs to capture feedback, generate insight, and take action across your entire organization.
Customer Feedback
Automatically capture customer feedback at every point is the customer journey and across every location with consistent, real-time surveys.
Learn More
NPS & CSAT Measurement
Implament standardized scoring vital for identifying which branches are delivering excellent customer experiences and which ones are struggling with operational friction.
Learn MoreCustomer Experience Reporting
Gain real-time visibility into customer experience across locations, teams, and regions with centralized dashboards, standardized benchmarking, and trend reporting.
Learn More
AI-Powered Feedback Analytics & Insights
Use AI to analyze feedback at scale, uncovering root causes and actionable insights so teams can quickly understand what’s impacting performance and where to act.
Learn More
Customer Detractor Alerts
Receive real-time alerts when issues arise, helping teams identify at-risk customers and take immediate action before problems impact retention or reputation.
Learn MoreClosed-Loop Feedback Framework
Manage responses, track issues, and ensure consistent follow-up and accountability across every location.
Learn More
Enterprise Reputation Management
Generate, manage, and respond to reviews across all locations to strengthen reputation, maintain consistency, and improve local conversion at scale.
Learn More
Customer Advocacy
Turn positive customer experiences into testimonials, referrals, and word-of-mouth through a system that drives trust and scalable growth across your network.
Learn More
Increase Repeat Customers & Reduce Customer Churn
Leading the market means delivering an exceptional customer experience. With Listen360, you can achieve this effortlessly. We’ll show your team how to earn loyal customers, stand out in your industry, and drive growth.