“Listen360 is a game-changing tool that allows us to identify customer satisfaction details all the way to the technician level and follow-up by branch, region or divisions.”
Proven. Trusted. Game-changing.
Explore stories from some of the businesses using Listen360’s customer engagement platform. These are great businesses with compelling stories of enhanced loyalty and customer retention. Used at more than 20,000+ business locations, our platform helps great businesses get even better.
“In Listen360, we found a solution that provided the broader capabilities that could help franchisees improve how they engage with customers and ensure our high customer service standards were being met.”
“Listen360 is a no-brainer in terms of how easy it is and how much value we get without having to invest a lot of time.”
“We are constantly trying to shape the brand experience for both clients and CAREGivers in ways that differentiate Home Instead from anyone else in our industry—Listen360 provides us with the insights we need to achieve exactly that.”
“How can we deliver satisfaction to our customers if we don’t have their feedback? Listen360 helps us support the growth of our franchise network. There’s no way we could maintain the highest level of client loyalty in the home service industry without it.”
“We strive to work as hard as we can for our members, and the recommendations we're receiving through Listen360 are fantastic.”
“There’s a very strong correlation between our satisfaction scores and whether or not our customers will come back and recommend us to their friends.”
“Listen360 gives us a clear view of our business through our customers' eyes. It has helped us uncover opportunities to improve our business as well as see where we provide an exceptional customer experience.”
“In our industry, it’s typical for a cleaning company to lose 50% of its customers a year. Using Listen360, JAN-PRO has a rate of less than 20%. Listen360 tracks this data for us so we can see the true ROI. We still use our other customer touchpoints, but nothing compares to Listen360.”
“We're in a service industry and value the opinion of our clients. Although some brokers were a bit tentative at first, after seeing the incredible feedback and results provided by our customers, almost every one of our brokers are now happily participating in the program.”
Make Your Customer Experience a Competitive Advantage
Join the 20,000+ business gathering insightful, actionable feedback from their customers with Listen360.Request a Demo