Enterprise Reputation Management
A Review Software for Multi-Location Brands
Listen360 connects customer feedback directly to review generation, response management, and performance tracking, so corporate teams can monitor and boost brand representation across the network.
Hear From Our Customers
Visibility With NPS
“Listen 360 gave us visibility into which employees are doing well and who might need additional support through utilizing NPS and asking additional questions on our core service offerings.”
Kelly WoolenFloyd's 99 Barbershop
Identify Trends and Take Action
“We have used Listen360 multiple times to identify trends of issues regarding equipment, cleaning, programs, etc. We assume that for every member who raises a problem, there are probably 20 who agree. Once we see any comment multiple times, we take action.”
Andrea RosenbaumYMCA of Northwest Florida
Drive and Protect Your Reputation at Every Location
- Review Generation
- Promoter-Based Review Targeting
- Review Monitoring & Centralization
- AI-Assisted Review Responses
- Reputation Performance & Insights
Review Generation
“How do we consistently get more high-quality reviews?”
Automatically generate high-quality reviews on 40+ prominent review platforms like Google and Facebook, enhancing search visibility. Our customers typically see a 4x increase in reviews after one year with Listen360.
- Generate more customer reviews directly from customer feedback
- Trigger review requests automatically after surveys
- Create a continuous flow of new reviews
- Standardize review generation across locations
Streamline Google Review Collection
Increase your online reputation by easily collecting Google Reviews directly from customer feedback surveys. With our seamless integration, you can encourage customers to leave reviews and improve your business’s visibility.
- Request reviews from survey responses with a direct link to your Google Review page
- Monitor review activity and track your ratings with ease
- Enhance your online presence and customer credibility
Frequently Asked Questions
Listen360 helps businesses get more positive reviews by sending the right review request at the right time when your business is top of mind for your customers. We send these requests alongside your usual NPSTM check-ins.
Listen360 helps manage negative feedback by allowing you to monitor and respond to unsatisfied customers. This speed and proactivity empowers you to turn detractors into promoters.
Listen360 empowers you to monitor and respond to reviews via Chatmeter, an all-in-one platform for reputation management. For more information, head to Chatmeter’s website.
Listen360 seamlessly integrates with the following review platforms: Google, Facebook, and Yelp.
Listen360 protects brands from fake reviews via our Review Integrity Solution. This allows us to monitor and report fake or malicious reviews and have them promptly removed.
Platform Capabilities for Enterprise Brand Growth
Most multi-locational brands rely on disconnected tools to manage customer experience — surveys in one system, reviews in another, reporting somewhere else (if present at all). The result is fragmented data, slow decision-making, and limited visibility across locations. CX software captures feedback. Listen360 takes the next step and turns it into growth – measurable, manageable, and consistent across every location – all through a single platform. Listen360 provides the infrastructure your business needs to capture feedback, generate insight, and take action across your entire organization.
Customer Feedback
Automatically capture customer feedback at every point is the customer journey and across every location with consistent, real-time surveys.
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NPS & CSAT Measurement
Implament standardized scoring vital for identifying which branches are delivering excellent customer experiences and which ones are struggling with operational friction.
Learn MoreCustomer Experience Reporting
Gain real-time visibility into customer experience across locations, teams, and regions with centralized dashboards, standardized benchmarking, and trend reporting.
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AI-Powered Feedback Analytics & Insights
Use AI to analyze feedback at scale, uncovering root causes and actionable insights so teams can quickly understand what’s impacting performance and where to act.
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Customer Detractor Alerts
Receive real-time alerts when issues arise, helping teams identify at-risk customers and take immediate action before problems impact retention or reputation.
Learn MoreClosed-Loop Feedback Framework
Manage responses, track issues, and ensure consistent follow-up and accountability across every location.
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Enterprise Reputation Management
Generate, manage, and respond to reviews across all locations to strengthen reputation, maintain consistency, and improve local conversion at scale.
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Customer Advocacy
Turn positive customer experiences into testimonials, referrals, and word-of-mouth through a system that drives trust and scalable growth across your network.
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Increase Repeat Customers & Reduce Customer Churn
Leading the market means delivering an exceptional customer experience. With Listen360, you can achieve this effortlessly. We’ll show your team how to earn loyal customers, stand out in your industry, and drive growth.