At Listen360, we work with over 40,000 businesses to better engage their
customers via feedback in real time. All of that incredibly valuable feedback gave
us a great idea. We recently analyzed 8 million responses across those 40,000
businesses to see how they’re meeting the growing demand for excellence
and quantifying business relationships. In addition, we surveyed and examined
the practices of 166 unique brands to see how they’re using the Net Promoter
System®1 and other CX strategies. With this report, you will be able to see how
your organization stacks up to the leading brands and how you can improve your
CX efforts with the best in class practices and NPS®.