Listen360
01 May 2025
Beyond NPS: How Listen360 Helps You Improve Customer Experience & Reputation
Customer experience is the engine behind business growth. Whether you operate a franchise, a multi-location brand, or a service-based company, understanding customer sentiment, responding effectively, and managing your online reputation are essential for building trust, increasing referrals, and ensuring long-term success.
For nearly two decades, Listen360 has helped businesses measure customer loyalty through NPS surveys and drive online reviews. But today, the demands on your customer experience strategy go far beyond collecting scores. You need insights, automation, and tools that transform customer feedback into action—and revenue.
The New Listen360: More Than Surveys, It’s Your Full CX & Reputation Platform
Listen360 has evolved. Our expanded offering now includes powerful capabilities previously found in GuildQuality—giving you a single platform to measure, understand, and act on feedback in smarter, faster ways.
New Capabilities, One Platform: What’s Included in Listen360 Today
- AI-Generated Responses
Save time and ensure high-quality, consistent replies to online reviews. With AI-powered response automation, Listen360 helps you engage customers professionally and promptly—no copy-pasting required.
- Google Review Boost & BBB Syndication
Effortlessly turn happy customers into 5-star reviewers. Our platform helps increase your Google reviews, automatically syndicates feedback to the Better Business Bureau, and elevates your online visibility.
- Advanced Reporting & Trend Analysis
Move beyond NPS scores. Track team performance, benchmark against peers, and spot customer experience trends that help you make smarter business decisions.
- Built-In Tools to Drive Growth
Listen360 is more than a feedback platform—it’s a business growth engine. Lost lead surveys help you re-engage prospects who didn’t convert, giving your team a second chance to close the deal. Referral tracking makes it easy for your happiest customers to become your most powerful advocates. And by turning positive customer reviews into lead-generating assets, you can attract more qualified prospects and convert them faster.
- SEO-Optimized Company Profiles
Improve your discoverability online. With search-optimized public profiles and fresh review content, Listen360 helps drive qualified traffic straight to your business.
Why Businesses Choose the New Listen360
- A unified platform combining the best of Listen360 and GuildQuality
- Built for franchises and multi-location businesses
- Easy onboarding and hands-on customer support
- Proven ROI: reduce churn, grow referrals, and boost your reputation
- Backed by the stability and innovation of EverCommerce
Future-Proof Your CX Strategy
Today’s customer expectations are higher than ever—your tech should match. With Listen360, you can:
- Capture and act on feedback in real time
- Increase credibility with automated review syndication
- Use AI and advanced analytics to enhance decision-making
- Scale your customer experience efforts with a platform built for growth
Want to see how the new Listen360 can help your team improve customer experience, reputation, and revenue?
Increase Repeat Customers & Reduce Customer Churn
Leading the market means delivering an exceptional customer experience. With Listen360, you can achieve this effortlessly. We’ll show your team how to earn loyal customers, stand out in your industry, and drive growth.