Benefits For Services
Ensure the Quality You’re Known for Is the Quality Delivered
Your business depends on your employees and the face-to-face service they deliver. Are your employees delivering on your brand promise of specialized customer service?
Keep Your Standards High
Aligning your brand standards with what matters most to today’s customers can seem daunting — especially since quality of service is critical to distinguishing your business from your competitors. But with the right tools in place, you can transform how your employees perform.
The Listen360 platform helps you understand what matters most to customers, knowledge that can revolutionize the way you serve them. Listening to your customers creates new opportunities for better service — for your employees and your customers.
Visibility across your organization
The customer’s experience is at the heart of your business. As your business grows it becomes more challenging to hire and train everyone who touches your customers. Be confident that you are in touch with the pulse of your customer interactions.
Trusted by Service Companies Worldwide
Customer Service teams benefit from using our platform in a wide variety of ways. See what they have to say about us.
“I truly believe having this type of business intelligence benefits our franchise centers in so many ways: being better informed of how satisfied customers really are, identifying trends as to what they are happy / unhappy about and gaining the opportunity to correct any problems before it’s too late. Without this type of information, we would never know how to improve / what to change, or be given the opportunity to do something to keep our customers satisfied or win them back as a Promoter for our brand.”
“We’ve been a client of Listen360 since the very beginning of our franchise. The Net Promoter Score gives us valuable information we’re able to use to measure our customer service throughout our company, ensure brand consistency and improve our customer experience based on the feedback. As a world-class service organization, we wouldn’t be where we are today without Listen360 as a tool for measuring our customer experience.”View Story
Partnered for Success
We partner with great companies that can help our clients maximize the value of customer feedback.
Tools to help manage bigger data, gain customer insight and optimize infrastructure.
Software-as-a-service, cloud-based digital content marketing application.
Make Your Customer Experience a Competitive Advantage
Join the 40,000+ business gathering insightful, actionable feedback from their customers with Listen360.Request a Demo