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Posted by Mariya Babaskina on May. 9, 2018
How Much Does a Lost Customer Really Cost? Customer loyalty is one of the most important metrics for determining an organization’s long-term growth, yet studies show that 72 percent of businesses are unhappy with their retention rates. Are you one of them? Watch this video from customer loyalty and retention experts as they share: • How […]Read More
Posted by Listen360 on Feb. 8, 2017
Arguably the most reliable indicator of customer loyalty, Net Promoter Score (NPS) is a proven metric that provides the core measurement for customer experience management programs. Not only does NPS help existing business owners maintain impeccable customer service and improve where necessary, it is especially helpful for franchises, which rely on a replicated business model […]Read More
Posted by Listen360 on Aug. 16, 2016
The Customer Experience: Key to Long-Term Growth. Last week at the Women’s Franchise Network event in Atlanta, we had the pleasure of listening to three expert panelists discuss the importance of nurturing and retaining customers. Among those speakers was our very own Angela Bossie, Listen360 Chief Customer Officer. The discussion ultimately centered on the key […]Read More