Benefits For Service Teams
Create Great Customer Experiences
Customer service is the true differentiator for your business. Do your current metrics help you differentiate great from simply good enough?
Know Where You Stand
Let’s face it: we don’t always know when something has disappointed or fallen short of the experience we want our customers to have. You need deeper insights than a typical customer satisfaction survey. With the Listen360 platform, you’ll know right away when customer experiences don’t align with your brand — so you can react quickly and positively. The more you know, the better you become at adeptly managing customer experiences.
Be Consistently Awesome
Using our voice of the customer text analytics tools, you can achieve consistency in the areas that matter most to your customers. In addition, you’ll be able to track your progress and measure improvement. Thanks to Listen360, great customer experiences won’t be the exception — they’ll be your norm.
Trusted by Service Teams Worldwide
Customer service teams benefit from using our platform in a wide variety of ways. See what they have to say about us.
“Listen360 has allowed us at the corporate level to set a standard for excellent customer service at each of our locations without having to be there in person. We know which locations are providing great service and which ones need more coaching from the corporate level. We established the best way to approach customers with negative feedback, encourage franchisees to give unhappy customers a call and sign public responses with their name.”
“Listen360 took a great deal of time to understand our business and supported us in tailoring the service to our needs. Supporting 13 different languages, we’re now able to gather feedback from our clients across the world, compare our results and continually learn and improve our approach with clients.”
Make Your Customer Experience a Competitive Advantage
Join the 40,000+ business gathering insightful, actionable feedback from their customers with Listen360.Request a Demo