The Listen360 Customer Engagement Platform
Your customers are talking
Join In the Conversation
Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage direct customer feedback to make your products and services more meaningful to the customers you serve.
Monitor customer sentiment across your entire organization — in real time.
- Calculate Net Promoter Score across your entire brand or by location.
- Instantly access critical metrics and key performance data.
- Track in real time the dollar value of business at risk and retained.
- Increase visibility into your operation with hierarchical reporting customized to reflect your organization.
Hear from more of your customers, more often.
- Capture timely and continuous feedback after customer transactions, without an extra administrative burden on your team for maximum customer retention.
- Stay up-to-date with nightly email summaries and real time detractor alerts.
- Capture feedback via email, web portal, outbound phone calls, or IVR.
- Expand to include employee and prospect feedback.
- Provide your customers an ‘always on’ active listening portal for 24/7 listening.
Close the loop
Encourage an environment of action and accountability.
- Be notified instantly when a customer posts negative feedback about your service or product with our customer feedback software.
- Close the loop on customer issues with a “Task Pad” that facilitates follow up.
- Monitor to ensure appropriate corrective action has been taken to avoid loss of an unhappy customer.
- Respond more effectively with ready access to customer historical information, ensuring that all concerns are addressed.
Leverage your happiest customers to drive new business.
- Encourage Promoters to post reviews on Google and Yelp.
- Provide customers with an easy way to share promotions and referrals on Facebook, Twitter and Linkedin.
- Build online credibility by streaming testimonials to your website and Facebook page.
- Improve prominence in search results with a Google star rating.
Make operational improvements that increase customer loyalty and fosters organic growth.
- Identify customer likes and dislikes with true text analytics that aggregate and interpret open-ended responses.
- Gain management insights with reports that present information sorted by customer demographics and attributes such as tenure, services used or staff member involved.
- Coach your team — recognize excellence and identify needed improvements.
Trusted by Executives at 20,000+ Locations
Executives across a wide range of businesses are experiencing the benefits of the Listen360 Platform. Read their stories.
"When we see the details in clients’ feedback, that’s when we have our ‘a-ha’ moments. Listen360 shows studio owners exactly which clients to contact and what they can do to resolve an issue."
— Elements Massage
"We’ve increased revenues 14 to 28%, renewals by 8% and are now responding to detractors 70 to 75% faster than before. It’s not always easy to make a call to an upset customer, but we understand the value of saving a family from leaving our team."
— Scott Morgenroth, manager of Franchise Business Coaching at i9 Sports
Make Your Customer Experience a Competitive Advantage
Join the 20,000+ business gathering insightful, actionable feedback from their customers with Listen360.
Request a Demo