Get member feedback
and 5-star Google & Facebook reviews with Listen360
Listen360 provides instant, actionable member and program participant feedback, making it easy to keep members happy and business booming. Leveraging your success, 5-star Facebook and Google reviews boost your star ratings to help you stand out from the competition.
© Copyright Listen360. All rights reserved.
Drive member loyalty with
instant, actionable feedback
Listen360 automatically collects feedback from your members through a simple, yet powerful email survey. Your members feel heard, and you and your staff get exactly the actionable insight you need to drive member loyalty and prevent unsatisfied members from canceling.
Member Feedback & Reviews
Need feedback and reviews for your YMCA?
We can show you how it works.
The Listen360 platform is built with features that automatically go to work while you stay focused on running your Y.
Real-time member and program participant feedback
Simple, perfectly-timed, mobile-friendly survey process
5-star Google and Facebook reviews from your happiest members
Easy-to-use dashboards with in-depth tracking and analytics
Instant alerts for dissatisfied members at risk of leaving
Take control of your online reputation with 5-star reviews
Listen360 automatically routes your happiest members to post 5-star reviews on your Google and Facebook pages, generating an irresistible buzz around your branches. The next time a prospective member researches one of our branches online, it will stand out with an increased star rating and a wealth of fresh, positive reviews.
"Listen360 has been a very valuable tool for our association. The instant feedback directly from our members and program participants allows us to keep a pulse on what's going on every day across our busy association. We're able to continually focus on our strengths, and identify areas for improvement that positively impact our retention. The system gives us the ability to easily share information across teams and run reports to help us determine new strategies for success. Overall, Listen360 helps us build connections with those we serve and gives us important insights to move our Y forward."
JOHN MIKOS
EXECUTIVE VICE PRESIDENT AND COO
YMCA OF GREATER KANSAS CITY
Gain insight at a glance with Voice of the Customer analytics
Instantly see what your members like and dislike with true text analytics that interpret member responses. Gain insight with smart filters that present information sorted by member demographics and attributes such as membership type, age, and gender. With this information, you can easily coach your team, recognize excellence, and identify needed improvements.
Learn more about Listen360 for your 9Round club
Chat with us at the 9Round convention
We’ll be there May 18—20 to answer any questions about the Listen360 platform.
Join us for an introductory webinar
Click here to register
for a live product demo on May 9 at 2:00 EST.
"Listen360 helps us build connections with those we serve and gives us important insights to move our Y forward."
© Copyright Listen360 2017
Learn more at Iisten360.com
Features that work for your association