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Posted by Mariya Babaskina on May. 9, 2018
How Much Does a Lost Customer Really Cost? Customer loyalty is one of the most important metrics for determining an organization’s long-term growth, yet studies show that 72 percent of businesses are unhappy with their retention rates. Are you one of them? Watch this video from customer loyalty and retention experts as they share: • How […]Read More
Posted by Mariya Babaskina on Nov. 17, 2017
How do you know if you are delivering on your brand promise? How do you know if your brand promise is creating happy loyal customers that will sing your praises? Watch this video as franchise industry experts dive into an engaging conversation on: • The true meaning of loyalty and how it relates to your […]Read More
Posted by Listen360 on Feb. 8, 2017
Arguably the most reliable indicator of customer loyalty, Net Promoter Score (NPS) is a proven metric that provides the core measurement for customer experience management programs. Not only does NPS help existing business owners maintain impeccable customer service and improve where necessary, it is especially helpful for franchises, which rely on a replicated business model […]Read More