Benchmarks are so helpful because of the sheer amounts of data they house, but it’s certainly a lot to look at. We’ve distilled the main takeaways from each section here so you can see the big picture.
Customer feedback is primarily used for CX improvements and follow-up with dissatisfied customers.
We hope you’ve learned as much about CX trends and top performing customer feedback strategies as we have. For more insights, resources, and guides to help you on your journey to a better CX, join us at Listen360.com.
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