To first get an idea of what businesses are and should be focusing on most, we took a look at business growth drivers and priorities for 2019-2020. It was no surprise that “happy customers” was at the top of the list for creating growth, and it was clear that companies plan on increasing customer loyalty as a top priority in the next year.
Secondary drivers of business growth include customer-centric culture and leadership, engaged employees, and superior products/services.
Employee engagement also ranked highly as more than one-third indicated it as a priority. Creating happy customers and happy employees are trending goals.