Don't get burned by member churn.
Stay cool. Listen360 has you covered.
PAUL REUTER
Senior VP of Operations,
Orangetheory Fitness
“This is a daily tool to make sure you are aware of what your consumers are saying about you, your staff, your product, and their overall experience.”
Learn to Fight the Churn
Enter your details below for your personal Listen360 demo.
© 2019 Listen360. All rights reserved
Your members have the answers.
Listen360’s feedback platform gives you an in-depth look at your members’ experience and how they feel about your brand. In less than 30 seconds, a mobile-friendly survey lets members give you the answers you need so you can be the business they want. A better understanding of your relationship with your members will help you make the right business decisions to boost retention rates and get a leg up on the competition.
When you look good, you feel good.
Reputation means a lot in the fitness industry. With real-time feedback, detractor alerts, and nightly email summaries, you can follow up with a bad experience before it turns into a bad review or a cancelled membership. Your happiest members are automatically invited to share 5-star reviews on social media and review sites to win you more new business.
Be healthy from the inside out.
Use insights about member interactions to better train your employees. Voice of the customer reporting will let you pinpoint specifics about your practices on the frontline. See what’s working, adjust what needs improvement, and share positive feedback to inspire and appreciate your team.
“You want to hear what your members have to say, and you want to improve on it: the good and the bad. Listen360 has made it real easy for us.”
SUSAN BORESOW
President,
Title Boxing Club
“There’s a tremendous value not only from our members knowing that we’re listening, but that we respond to them in real-time,”
ADAM PATRICK
Director of Customer Engagement,
United PF Partners