In marketing, existing customer feedback isn’t always top of mind. Priorities are typically around finding ways to get new business. After all, there are ops teams, support reps, & managers that focus on retention.
Customers are not afraid to voice their feelings. Their voice has an impact on nearly every single one of your marketing initiatives. From the moment you decide to put your customers at the center of your marketing strategy, your business will be transformed.
Watch this short video to learn 3 ways you can make customers a part of your marketing strategy to do just that.
Lessons Learned From an Industry Veteran
In the health and fitness industry, a new member costs 5 times more to keep than an existing one. Wouldn’t you like to know exactly why your members are coming through the door or never coming back?
Learn how American Family Fitness incorporated member feedback into their daily practice to improve retention, enhance employee performance, and boost online reviews. Watch now to learn how to:
• Gather actionable feedback to ensure you’re consistently delivering a superior member experience
• Put feedback to work in your club or studio to make effective and impactful operational improvements
• Turn positive feedback into glowing online reviews and testimonials to drive new business