Benefits For Enterprise
Scale Your Listening Skills
From the executive office to the frontlines, your employees engage with customers every day. Make those conversations count.
Engage the Whole Team
When you make personal connections with customers, they’re much more likely to give you feedback or sing your praises. Using the Listen360 platform, you can give every member of your team the tools they need to engage in more personal, two-way conversations with customers. We’ll help you deliver the kinds of authentic, personal customer experiences that nurture relationships and build long-lasting loyalty.
Measurable, consistently great customer experiences
Since customer loyalty and referrals can have such a significant impact on continued growth, the ability to measure and track customer loyalty is more critical than ever. Listen360’s NPS-based customer feedback tool provides you a simple KPI you can use to learn what’s working and what is not. Our proprietary voice of the customer text analytics tools to help you achieve consistency in the areas that matter most to your customers.
Make decisions based on customer-driven insights
Understanding what drives loyalty and new business can help you achieve your growth goals much more rapidly, without guesswork and trial and error. Listen360 connects you with critical insights into what matters most to your current, potential and lost customers, allowing you to focus decisions and investments directly on targeted areas that will have the greatest overall impact on growth and profitability
Trusted by Enterprises Worldwide
Enterprises benefit from using our platform in a wide variety of ways. See what they have to say about us.
“We love getting realtime feedback from our customers. The non-confrontational setting allows them to give their true opinions and helps alert us to potential trouble spots and address customer satisfaction. “
“Listen360 is the only system that has allowed us to truly gauge our customer loyalty and really hear the voice of our customer. We’ve tried other NPS software and came back to Listen360 — it’s easy to use and really helps us narrow in on root cause issues.”
— Multinational Document Disposal Company
Partnered for Success
We partner with great companies that can help our clients maximize the value of customer feedback.
Tools to help manage bigger data, gain customer insight and optimize infrastructure.
Software-as-a-service, cloud-based digital content marketing application.
We Practice What We Preach
We use unfiltered reviews from our customers to adapt the Listen360 platform to the changing needs of our customers and the world. Here’s what they say about us.
Make Your Customer Experience a Competitive Advantage
Join the 40,000+ business gathering insightful, actionable feedback from their customers with Listen360.Request a Demo