Benefits For Frontline Teams
Make Business Personal
Like any connection between people, the relationship between your customer and your frontline team is a dynamic and ongoing one. Give your team the tools they need to quickly and easily understand how to make every interaction count.
Helping Frontline Teams Nurture Relationships
Great teams enjoy delivering a customer experience that exceeds customer expectations. The Listen360 platform gives everyone on your team the ability to dig into real data about what customers think, so they can learn to truly understand them — and react appropriately.
Make Listening Easy
Our tools are designed to be powerful yet simple. We’ve taken the kind of complex social marketing and sophisticated text analytics often found in complex, implementation-heavy solutions, and made them incredibly easy for frontline teams to embrace. When everyone on your team can listen, they get excited about how they can help create great customer experiences.
Strengthen the Frontline Team
Employees on the frontline benefit from using our platform. See what our customers say about sharing customer feedback with their frontline teams.
“Listen360 contributes to the high morale of our team. I disseminate the general positive responses as the ‘Compliment of the Day’ and send specific compliments directly to the recipient. I love that the feedback can be seen scrolling on our homepage. The few negative remarks that we have received have always been valuable and called attention to things that I was unaware needed to be fixed. Thank you Listen360!”
–Caroline Gronowski, Yoga Bliss
“The ability to drill down to the technician level provides us with a great opportunity to recognize the outstanding service our technicians are delivering. I can’t say enough good things about Listen360.”
— Tom Walters, Rollins Inc.
Partnered for Success
We partner with great companies that can help our clients maximize the value of customer feedback.
Tools to help manage bigger data, gain customer insight and optimize infrastructure.
Software-as-a-service, cloud-based digital content marketing application.
We Practice What We Preach
We use unfiltered reviews from our customers to adapt the Listen360 platform to the changing needs of our customers and the world. Here’s what they say about us.
Make Your Customer Experience a Competitive Advantage
Join the 40,000+ business gathering insightful, actionable feedback from their customers with Listen360.Request a Demo