i9 Sports

"There’s a very strong correlation between our satisfaction scores and whether or not our customers will come back and recommend us to their friends. "
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ServiceMaster Clean

"Our differentiator is being accessible and responsive; we see from our customers' comments that we are walking the walk. Listen360 is a no-brainer in terms of how easy it is and how much value we get without having to invest a lot of time."
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College Hunks Hauling Junk

"How can we deliver satisfaction to our customers if we don’t have their feedback? Listen360 helps us support the growth of our franchise network. There’s no way we could maintain the highest level of client loyalty in the home service industry without it."
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Elements Therapeutic Massage

"When we see the details in clients’ feedback, that’s when we have our ‘a-ha’ moments. Listen360 shows studio owners exactly which clients to contact and what they can do to resolve an issue."
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JAN-PRO

"In our industry, it’s typical for a cleaning company to lose 50 percent of its customers a year. Using Listen360, JAN-PRO has a rate of less than 20 percent. Listen360 tracks this data for us so we can see the true return on investment. We still use our other customer touchpoints, but nothing compares to Listen360."
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Rollins, Inc.

"Listen360 is a game-changing tool that allows us to identify customer satisfaction details all the way to the technician level and follow-up by branch, region, or divisions."
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TONI&GUY

"In the past, we used Secret Shoppers to gather feedback, but we found that Listen360 is a more effective solution and provides more authentic, usable information. We are able to see clients’ comments immediately, which lets us follow up better and faster."
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