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Complete NPS Solutions – No Hardware or Software Required!

Listen360′s easy-to-use, web-based software leverages the Net Promoter Score® (NPS) management concept, measuring your customers’ loyalty in fewer than 30 seconds with a single question, and providing the specific, actionable feedback you need to address any issues your customers have with your business before they leave you for the competition. 

Ideal for any business that wants to delight its clients, the Listen360 solution is affordable, offered in a software as a service model with no hardware or software purchase necessary. Pay only for what you use, and gain the insights you need to increase profits and achieve sustainable growth – it’s that simple.

 Slowing customer attrition by only 5% can increase profitability 25% to 125% – Imagine the competitive advantage of: 

  • Measuring loyalty in an intuitive way
  • Discovering strengths & weaknesses
  • Tracking feedback by location
  • Addressing potential issues proactively
  • Identifying best and worst performers
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  • Converting ‘passives’ to ‘promoters’
  • Tracking loyalty trends over time
  • Harnessing social media marketing
  • Benchmarking vs. competition
  • Maximizing Client Lifetime Value
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    Franchise Specialists

    The Listen360 NPS solution provides complete visibility into all aspects of franchise data at both brand and franchisee levels, including best performing locations, enabling development of best practices and tracking of business retained and new business acquired. Voice of the Customer provides a high-level view of issues facing the brand and ability to execute drill-down/faceted searches at the franchisee level, ensuring protection of business/ royalties at risk and brand reputation. Social media integration means leads generated throughout the network are not lost and incentive programs are simple to execute.

    postnet
    Brian Spindel, President & COO, PostNet International

    “We would absolutely ‘refer a friend or business associate’ to Listen360 —
    it’s by far the most powerful customer feedback and referral tool available today. I strongly encourage any franchise executive interested in learning what your brand’s customers have to say to learn more about Listen360.”

    toppers
    Keith Toppazzini, President & COO, Topper’s Pizza

    “We received immediate results by being in closer touch with our customers.  Since inception [with Listen360], we have had system-wide sales increases and the entire chain has become very customer focused.  Furthermore, the training and operations of the software could not be easier on our end … with Listen360 we have 100% compliance.  I would recommend this product to any business.”

    kiddie
    Wendy Odell Magus, VP of Marketing, Kiddie Academy

    “With Listen360, we have greater visibility into customers’ true level of satisfaction. The interface is intuitive, the data is actionable and the impact is tangible – that’s why our franchisees are excited about this business driving tool.”

    janpro
    Rich Kissane, President & CEO, JAN-PRO International

    “Listen360 has had a tremendous impact on our organization … today after two years we’ve been able to retain more than $10 million worth of business and we believe it’s because of Listen360.”

    maidbrigade
    Jeanette Foster, Senior Marketing Manager, Maid Brigade

    “Listen360 is user-friendly tool with extensive reporting and tracking capabilities. The referral tool is excellent but the comments coming from customers have allowed us to keep many from cancelling. Customer retention is so valuable when it comes to our business. Thanks for a great product.”

    puroclean
    Marci Kleinsasser, Director of Marketing, PuroClean

    “[Listen360] provides a true measure of our customers’ experience with our services, and our franchisees can easily use it as a key performance indicator for their business, as we can at the headquarters level. The metrics also provide a way to differentiate our brand from our competitors with NPS.”

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    Sample Clients

    Enterprise Experts

    In response to increasing demand for the Listen360 NPS solution by non-franchise organizations, the web-based software now provides critical business value to enterprise- level clients who want the ability to identify key issues at the corporate level and promote accountability by establishing hierarchies that ensure the right people have the right access to the right dashboard data. They can also easily tie customer satisfaction to specific employee performance levels, streamline followup with problem clients, track steps leading to retention, establish organizational best practices based on feedback, benchmark against the competition, and maximize customer lifetime value.

    shredit
    Bruce Andrew, Vice President of Marketing, Shred-it International

    “The NPS system by Listen360 is the best I have ever seen. It’s easy to use, you get immediate feedback, and the Systino team is great!”
    friartuxshop
    Greg Goodwin, CEO, Friar Tux

    “Listen360 offers consistent feedback from customers with a very high response rate – far greater than any other method we have ever used. Following up with customers is very easy and sharing responses with staff is a great teaching and motivational tool. It keeps our company on our toes!”

    Cool Features