Powerful text analytics bring the Voice of the Customer (VOC) directly into your business decision-making. Listen360 reveals your NPS (by location or brand), and scans your clients’ actual comments about likes, dislikes, and concerns. All of this information is automatically aggregated, categorized, and presented to you in intuitive dashboards that let you to see trends in how your business is improving or declining in each of these areas over time. Listen360 provides actionable insights that recapture clients at risk and grow business.