Knowing that it costs 5 to 9 times as much to find a new customer than it does to keep an existing one, business in jeopardy may be the most critical area of your business to take corrective action on in a timely manner.

To address this enormous challenge, Listen360 offers instant notification when you’ve received detractor feedback so you can respond quickly enough to avert attrition. The Business at Risk Task Pad details the client’s most recent feedback with a dollar value at risk, as well as any downward trending in their feedback over time, and all of the historical data you need to respond quickly and precisely to them so they know their concerns are heard and addressed.