Listen360 provides an efficient way to manage feedback and use your customers’ direct and honest comments to improve business operations, correct shortcomings, and deliver outstanding customer service. You benefit from retained business and a steady stream of recommendations that lead to sustained growth and profitability.
Listen360 is a cloud-based software platform that is instantly available, with no installation or hardware required. Our proprietary software extracts meaning from open-ended customer feedback responses. By aggregating and analyzing these comments, Listen360 can tell you which areas of your business customers are pleased with and which may need work.
Gain instant access to critical customer feedback metrics and key performance data with Listen360’s Executive Dashboards. In real-time, track promoters and detractors, dollar value of business at risk and retained, best and worst performing business locations. Listen360 helps you measure what matters, delivering the insight you need to increase growth, customer satisfaction and profitability.
Listen360 gives you instant notification when a customer posts negative feedback about your service or product. Armed with this information you can take the appropriate corrective action to avoid business loss and further negative press from an unhappy customer. Listen360 also gives you ready access to customer historical information so that you can respond more effectively, ensuring that all concerns are addressed.
Listen360’s proprietary software extracts meaning from open-ended customer feedback responses. By aggregating and analyzing these comments, Listen360 can tell you which areas of your business customers are pleased with and which may need work. This keeps you from sifting through mountains of individual feedback to spot trends.
Leverage the power of social media to transform customers into a virtual sales and marketing team for your business. Listen360 enables your best customers to post recommendations for your business on popular social media sites like Facebook, Twitter and LinkedIn—at no cost to you.
Once your happiest customers have been identified, Listen360 prompts them to leave a good review for your business on popular reviews sites like Google+ and Yelp. Built around the strict criteria used by these sites, Listen360 uses a proprietary algorithm and sends requests to your customers at times when they’re most likely to be published. You’ll get more recent reviews and improve your ratings overall.